Shipping

• Rates offered reflect our cost for postage and a box or padded envelope.
• Rates are offered from both the United States Postal Service (USPS), and United Parcel Service (UPS). We can offer other forms upon request.
• Customers are offered a selection of shipping options, so they can choose what is best for them.
• Shipping is from Redding, California, USA
• Items are delivered to the shipping company the business day after payment is received and cleared for an order.

USPS

• The initials stand for the United States Postal Service
• Shipping is offered to P.O. boxes
• Shipping is offered to AFO boxes
• Shipping is offered to APO boxes
• Shipping is offered to almost anywhere in the world
• Definitions for United States domestic shipping:
  • Express
    • Money-back guaranteed overnight to two-day service that includes tracking, proof of delivery, and insurance up to $100.
    • Maximum weight is 70 pounds.
  • First Class Mail
    • For any mailable item weighing 13 ounces or less.
    • Delivery is usually takes 1-3 business days.
  • Priority
    • For any mailable item weighing 70 pounds or less.
    • Delivery usually takes 1-3 business days.
  • Parcel Post
    • For books and other printed matter
    • For packages weighing 70 pounds or less
    • Delivery usually takes 2-9 days (excluding Alaska and Hawaii) business days
  • Media Mail
    • For books, film, manuscripts, printed materials, sound recordings, videotapes, and computer-recorded media like CDs and diskettes.
    • Delivery is usually takes 2-9 days (excluding Alaska and Hawaii) business days.
• Definitions for International Shipping from the United States of America
  • Express Mail International
    • Online trackable
    • Expedited service to over 190 countries
    • To over 190 countries and territories worldwide
    • Delivery normally takes 3-5 business days
    • Service Guaranteed  to Australia, China, Hong Kong, Japan, and Korea, Republic of (South Korea)
  • Priority Mail International
    • Trackable airmail service
    • For packages up to 70 pounds
    • To over 190 countries and territories worldwide
    • Delivery normally takes 6-10 business days
  • First Class International
    • For packages weighing up to 66 pounds
    • For printed or marketed products
    • Uses Air-Mail M bags

UPS

• The initials stand for the United Parcel Service
• Shipping is not offered for Post Office boxes
• Shipping is not offered for APO boxes
• Shipping is not offered for AFO boxes
• Shipping includes insurance
• Definitions:
  • UPS Ground
    • Most economical offer of UPS
    • To all 50 States and Puerto Rico
    • Takes from 1-5 days, normally
    • See map below for more details
  • UPS 2nd Day Air
    • Delivery by end of second business day, except for some locations in Alaska and Hawaii
    • Delivery to all 50 States
  • UPS Next Day Air
    • Next business day delivery by 10:30 am, noon, or end of day; depending on destination
    • To all 50 States and puerto Rico, with some limitations in Alaska and Hawaii
  • UPS Standard
    • Economical service to Canada and the 48 contiguous states
    • For packages that do not require urgent delivery
    • Up to three delivery attempts made
  • Worldwide Express
    • Provided for 45 countries and territories
    • Delivery by 10:30 am or noon
    • Next day delivery to Canada
    • Second day delivery in Europe and Latin America
    • Two or three business day delivery to Asia
    • Up to three delivery attempts are made
  • Worldwide Expedited
    • Covers 60 countries and territories
    • Delivery within two business days in most areas of Canada
    • Delivery within three business days to Mexico
    • Delivery within four business days to major destinations in Europe
    • Delivery within five business days to major destinations in Asia, Central and South America
    • Up to three delivery attempts are made
• A UPS Ground shipping map is included below indicating approximate shipping days from Redding, California

Downloads

• Shipping is not charged for downloads
• Estimated shipping should be ignored if only downloaded items are in the shopping cart

Estimated Shipping

• This is provided to assist the customer to be able to see what the shipping costs and options will be when they go through the checkout process
• The estimates need to be ignored if the shopping cart only has downloadable items in it.

International Shipping

• We offer international shipping
• VAT fees and any duties are the responsibility of the buyer
• Additional information is usually required before a package can be shipped
• Additional fees may be required

Returns

Returns are costly to everyone involved, so we seek to minimize any need for them. However, should a need arise we will do what we can to make a sale right.

• Contact us first, so we can see if we can find another resolution to a problem
• Downloadable products cannot be returned
• Returns after 10 days are not accepted
• Damage due to shipping should be covered by shipping insurance, if purchased